Relying Party Complaints Procedure

SSLGenie is a Certification Authority and has a contractual responsibility to issue digital certificates (Flash SSLGenie and Premium SSLGenie) to Subscribers (end entity web sites) under the provisions stated within the Certificate Practice Statement (CPS). At the point of issuance SSLGenie asserts that it has validated in accordance to the practices stated within the CPS for each product type. This assertion states that the domain name used in the application is the legal property, or has been duly licensed / provided to, the Subscriber and the Subscriber is a legally accountable entity.

During application the Subscriber must provide certain information for use in the validation process. Part of this information may be present within the issued Digital Certificate in order to meet the Global directives for a Fully Qualified Certificate and may be viewed by double clicking the SSL padlock. Information not displayed through either of these methods falls under the Data Protection Act and is not publicly available.

The Subscriber may use the SSLGenie services within the stipulations of the Subscriber Agreement. Such stipulations do not allow the Subscriber to use the services to breach local legislation or trading laws.

As a person relying on the SSLGenie services you are protected under the Relying Party Agreement and have the right to report an alleged breach of service agreement by a Subscriber. SSLGenie will investigate the complaint and take action accordingly

If you have a complaint against any Subscriber please contact support@sslgenie.com with the following information :

• Your full name, address, contact details and business name, address and business details if applicable.
• Nature & background of complaint.
• URL and business details of Subscriber (e.g. site for which you are making a complaint).
• Dates / times of alleged illegal behavior.